Impactful Leaders Podcast | Impact and Innovation in Aging Services: CEO Stories & Strategies
WittKieffer recently hosted an extensive conversation with three dynamic chief executives in the aging services field.
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Part I: Blending Growth, Innovation, and Mission
WittKieffer recently hosted an extensive conversation with three dynamic chief executives in the aging services field. Senior Partner Lisa DeSimone Arthur, leader of the firm’s Aging Services, Home Health and Hospice Practice, led a discussion of key industry issues with:
- Jan Hamilton-Crawford, Chief Executive Officer of Oakwood Village in Wisconsin
- Tyler Kendall, Chief Executive Officer of Westminster-Canterbury of the Blue Ridge (WCBR) in Virginia
- Adam Marles, Chief Executive Officer of Missouri-based EverTrue, formerly Lutheran Senior Services
In this first segment of a two-part series, the executives explore how they are forging ahead with growth and innovation despite an extremely challenging marketplace. Topics include:
- Driving growth and new revenue streams, while remaining agile to manage market shifts
- Embracing AI, robotics, and new technologies without losing the human touch
- Fostering resident engagement that goes beyond “a cruise ship on land”
- Embedding operational improvement in the organizational culture
- Meeting the “middle market” and community needs despite uncertain financial benefit
Collectively, the three executives offer unique perspectives and creative suggestions for surviving and thriving in aging services today.
Enjoy their conversation:
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Stay tuned for Part II on “Creating Culture, Connection, and Community”
